Number Porting

You can bring your current number to Vision Connect as long as it is in a supported calling region. You should note that when you port a number the line the number is associated with will be cancelled* as part of the porting process and you will no longer receive an invoice from your current provider for this line. Please do not contact your current provider and ask for the line to be cancelled.

If you have any linked numbers or ‘stepper’ lines associated with the number you wish to port then please contact your current provider and ask for these to be detatched from your number port or cancelled. You may also port these additional lines over to Vision Connect if you wish. The porting process will fail if you port a number that is still linked to another number that is not being ported, which will cause further delays for the number transfer request.

*Your existing broadband service may require you to have a phone line for service – please check your service requirements before choosing which numbers to port.

Q. How to port your number

Contact us with the following information:

  1. The Vision Connect account you want the number ported too
  2. The number you wish to port
  3. Your full name as it appears on your current telecommunications account
  4. The account number of your current telecommunications account
  5. Your preferred day and time for the port. Porting will only take place during business hours.

Q. How long does it take?

Number porting usually takes approx 10 business days (sometimes earlier), but can take more in some circumstances where the port is defined as a complex port. We will liaise with you to ensure that the porting request is completed smoothly and with minimal disruption.

Q. What does it cost?

The setup fee for number porting is $25 + GST per number ported. This is a one-off fee.

Q. What regions are supported?

All regions are supported